When you book with an account, you will be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
We recommend all participants to bring raincoat, sunglasses, mosquito/insect repellent spray. Wear warm clothes as well as good outdoor shoes.
What is your cancellation policy?
If you cancel your booking, a cancelation fee may apply. A cancellation will only be effective after we receive written/email confirmation of the cancellation from you. If you cancel a trip:
72 hours prior to departure time, we will retain 100% of your tour fees
14 days to 72 hours prior to your departure time, we will apply a $15 per person administration fee
More than 14 days prior to departure time, a full refund applies to your tour fees
Please note that different cancellation conditions apply to some tours and additional services. You will be advised of different cancellation charges at time of booking. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
COVID-19 Update: Free Cancellation Policy
We are introducing a new no risk cancellation policy during the COVID-19 pandemic. We understand your concerns about booking a vacation in these uncertain times. You have worked long and hard to save for a vacation. Book any tour with us with no cancellation penalty if your trip must be cancelled due to government-imposed COVID-19 travel restrictions. See our News on COVID-19 for further information.
What are your policies to help me feel more confident to travel again?
Strict safety measures are in place to provide a safe environment for our clients, staff and community. We are closely monitoring guidelines from provincial governments and local health authorities to remain up to date on recommendations for the reopening of our community.
Qualitour vehicles are cleaned and sanitized before and after each tour
Hand sanitizers and masks are provided for clients.
Clients or guides showing signs of illness will be not allowed on a tour.
Physical distancing measures have been implemented including eliminating the use of seats around the guide.
Guides practice and promote preventive behaviours including frequent hand washing and wearing masks.
Qualitour is committed to providing a safe and enjoyable experience for our customers.
